Privacy
Policy

This Privacy Policy explains how Gemini Home Solution (“we”, “us”, “our”) collects, uses, stores and discloses your personal information. We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We only collect information we need to serve you. This may include:

• Your name, phone number, email address and suburb or property address, provided when you request a quote, call us, or send an email.
• Details about your project — the products you’re interested in, whether it’s a new build or existing home, and any message you send us.
• Technical information collected automatically when you browse our website, such as your IP address, device and browser type, and the pages you visit.

We collect personal information directly from you — through our online quote forms, phone calls, emails and in-home consultations. We also collect technical information automatically through cookies and analytics when you use our website.

We use your personal information to:

• respond to your enquiries and prepare measure-and-quote proposals;
• measure, supply and install your window furnishings and screens;
• schedule appointments and keep you updated on your job;
• improve our website, products and services; and
• meet our legal, accounting and tax obligations.

We use Google Analytics to understand how visitors use our website. These cookies collect aggregated, anonymised usage data and help us improve the site. You can disable or delete cookies in your browser settings at any time. For more on how Google handles this data, see Google’s Privacy Policy.

We do not sell your personal information. We may share it with trusted service providers who help us run our business — for example, the provider that delivers your enquiry email to us, our website host, and the suppliers and qualified installers engaged to complete your job. We only share what is necessary and require these parties to protect your information.

Some of our service providers (such as our analytics and email delivery providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled securely and in line with this policy.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Please be aware that no method of transmission over the internet is completely secure.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Just contact us using the details below and we’ll help.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version is always published on this page, with the date it was last updated shown above.